We work to assist our customers in formulating their expectations regarding what will happen as a result of choosing Treadstone to construct their project. Recognizing that customer expectations are a function of several factors including past or direct experiences with other contractors, personal needs,  and Treadstone’s industry reputation, we strive to set expectations higher at the very beginning of the project.
At Treadstone, we know that single project satisfaction is not a guarantee of future business in an industry where the selection criteria are primarily price based with some consideration for  technical skills, financial capability and competence. We approach each project with the understanding that our capabilities and competency must exceed expectations in order to earn the opportunity to remain our customer’s potential partner in the future. Our goal is to win the loyalty of every customer and to accomplish that goal we must go beyond even technical skills, financial capability and competence; At Treadstone we strive to establish a superior level of expectations in customer service and and project satisfaction and then exceed those expectations.

To go beyond technical skills, financial capability and competence, we begin with measuring expectations to better understand what “beyond” really means. To measure our success with technical skills and capability and our ability to cooperate we’ve established a rating system dedicated to identifying performance in the factors of customer satisfaction.

Overall Satisfaction

Studies have shown that construction industry customers are typically satisfied with contractors’ abilities to cooperate and the skill of the workers and supervisors. However low satisfaction is often found in items related to quality assurance and handover; workability of handover material and Maintenance and Operations Manual, quality of assignment material, maintenance manual and repair of defects and deficiencies noticed during the handover inspection.

The common feature of the low satisfaction items according to surveys suggest that they come out in later phases of the construction project and that they also require mutual cooperation between parties. To mitigate these issues Treadstone implements a thoroughly designed and separate completion stage plan. Our plan specifically addresses observed industry problems in managing schedules later in the project. Construction delay and overrun is a critical issue in our industry and has a significant influence on the success of a project.

Success on construction projects is highly dependent on how the project is started and how it closes. Treadstone works hard to plan both with efficiency and excellence.

Certainty

Through innovative conceptualization, comprehensive planning, efficient execution with an eye on best practices including prefabrication and modular construction, we

Successfully managing dynamic, uncertain project conditions requires a proactive approach that perceives and models possible future conditions, forecasts the outcomes of potential actions, and guides managers as the project develops. Treadstone’s approach includes plans for specific actions that will be taken based on future conditions and does not merely react to conditions after uncertainty has been resolved.

Flexibility

How valuable is flexibility? How can our planners and managers use flexibility to mitigate risks of uncertainty?

Responsibility

Price Competition and Cost Certainty